[Resolved]  Bharat Matrimony — elite matrimony - no ethics

Address:Bangalore, Karnataka, 560067
Website:Elite matrimony - from bharat matrimony

Elite team - am extremely disappointed and disheartened to have been associated with elite matrimony team.in our society marriage is considered as sacred and i assumed that with price tag and promising values the least i can get is assurance that services wont be compromised.
I have been associated with 2 of your colleagues - shilpa who is on field member and meets prospects before they enroll and - rupa koshy was my relationship manager.in offering of 3 months services - she has ensured that time has been lapsed with no due results but in addition with one particular prospective groom, i feel as client my confidentialy is being compromised and with my own due diligence i have identified the respective groom has potential background that could be harmful for anyone. Am suprised with paid service - how data integrity is not maintained at your organisation. The consequences of maintaing records of such clients can be potentially harmful to any girl and there is no sense of responsibilty or ownership shown from your end before holding such a record.
When i raised the issue politely, there were all of a sudden numerous good prospects profile shared, suprisingly my own profile was not cascaded to prospects and was informed to me that same was declined. I can perhaps share all information on your relationship managers with profile details in more detailed manner - if someone in this organization has any sense of ownership towards matrimony and society is still left.
There is definately loss of money but whats more damaging is the loss of peace and disheartment the association with your team has brought in. It would be completely fine if tgere is nothing working out from this paid service but the amount of mental torture with the way my profile was dealt is unacceptable and unethical from your end.
Am hoping everything is not lost and someone from your team could reach out to me so that these matters do not repeat for any other client.
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Mar 4, 2018
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2018
Bharat Matrimony Customer Care's response
Dear User,

We regret the inconvenience caused to you.

Please send your matrimony Id and your contact number to [protected]@elitematrimony.com we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com
Complaint comments 

Comments

Marketing team is clueless about the real facts .. unreal things are told and sold .. performance of core team is dissapointing and unsatisfactory.
Very unhappy to be fooled by then

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