[Resolved]  Bharat Matrimony — empty promises

Address:Mumbai City, Maharashtra

I created a profile recently for my sister after which i received some interests some of which i needed to contact. To contact, i needed to upgrade. An agent named sarika jaiswal contacted me saying she will activate a discount for me which is available for ladies. Little did i know that she was only playing with me. First she said it will be done in a day which didn't happen. Then she convinced me saying i should logout & then she will do it in a night which again was only a lie. They are only playing games with customers. They don't intend to actually give any discount. And there is no guarantee that we will even get the required service after paying. They are just big liars. All agents there will be like sarika. She told me that i should not login until she tells me & god knows when she intends to tell me! And she also told me that i should not contact any other agent! Another thing is that the site shows a 2500/- off for ladies whereas she said she can give only 1000/-!! What fraud!! Worst service ever!!
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Sep 1, 2019
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2019
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com. An executive from the customer service team will contact you to fully understand your concerns.

Please feel free to write to [protected]@bharatmatrimony.com

Regards,
Team Customer Service
Bharatmatrimony.com
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