[Resolved]  Bharat Matrimony — false information provide and delay in providing access also threaten me by saying i have recording

Address:Bharat Mairimony, Mumbai City, Maharashtra, 400069

I received call from your employee mr. Vinay he ask me about my profile. I have create two profile one for my sister and one for me. My sister profile is for renewal. Then he call me by his personnel number. He ask me to renew my sister profile and he transfer the benefit to my account within one day. I renew my sister profile and didn't get benefit to my account. When after 8 or 10 days i check my profile from my side but the benefit get transfer to my account. Now i ask mr. Vinay to activate benefit on my sister profile that time he told me your profile is activated but i didn't see any number on that profile. After 10 days my profile get activated. I want my sister profile activated. My father call him regarding that he shouts ion him and told my father he have the recording. I call him and ask for transfer benefit on my sister profile which i renew and for the recording but he deny that. From that day not pick my call. He blacklist my number. I ask him about your andheri office address but he didn't told me. I request to activate my sister profile on which i renew and spend 4000/-. Else refund me money. Your executive cheated me. At the time of renewal he told me within one day i transfer my sister account benefit to my account and it will take more than a week. Kindly help me. This not expected form such a good organisation. He cahated me kindly help me.
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Jun 26, 2019
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
May 20, 2019
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your Matrimony Id and contact number immediately to [protected]@bharatmatrimony.com. An executive from the customer care team

will contact you to fully understand your concerns.

Please feel free to write to [protected]@bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com
Complaint comments 

Comments

Bharat Matrimony are making fool me. The sales employee Mr. Vinay fool me but still they say all things are right. HE thereaten my parents that he have all call recording, that is violation of Cyber Act. Cheap mentality of organisation which support fraudulent employee. Mis commitment to customer and achieve the target. If you have guts then tell me when I pay for my profile and when actually activate my profile. There is difference of more than 10 to 15 days. This is not expected. Very bad company and fraud employee. Don't trust on them. I simply ask ANdheri office address but you guys don't have guts to tell me your address. How cheap you are.

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    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
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    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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