[Resolved] Bharat Matrimony — forced me to purchase membership platinum 6 months

Eshant Thakral

Address:

Delhi

I have been called by pawan, executive of your company. He had made several calls by assuring that your profile has got good responses and will help you in finding good match. When i purchased the membership of 6 months there were 5-6 matches most of were inactive profiles and i have not paid for inactive profiles. He asked me to contact customer helpline team because he said he cannot do anything now. I have made several calls to customer service few of them were ended on hold, out of which one executive told me that i have updated your profile you will get active profiles after an hour. Nothing got changed i got similar inactive profiles. I had called again to helpline where i asked her to check yourself that how many matches are available for my profile, she said 6. Your team should not had called me if you don’t have profile according to my matches. I have not given money for 6 profiles or inactive profiles, i had raised a complaint but know one called me whenever i call they said team will call you. You all are making a fool of me. I am pathetic and don’t want to be with you. I request you to refund my money which is ₹3000 because it was taken in false note and you don’t have profiles according to my search.

Aro256446
Eshant thakral
Registered number [protected]
My number [protected]

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Apr 7, 2021

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

May 30, 2020

Bharat Matrimony Customer Care's response Dear Member,

Thank you for writing to us.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

Resolving your query is our top priority. We assure you that we are following up
this issue with high priority and you will hear from us with a resolution at the
earliest.

We appreciate your patience in the meantime.

For further assistance on this query, quote the reference/ticket number and
email us at [protected]@communitymatrimony.com, call[protected]
or chat live.

Verified Support

Jun 01, 2020

Bharat Matrimony Customer Care's response Dear Member,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize for the unpleasant experience you had.

We please to inform you we have already sent mail from [protected]@communitymatrimony.com on status of your complaint

kindly check your mail for a further update.

We value your association with Communuitymatrimony.com

Should you require any clarifications or assistance, please do not hesitate to contact us via email to [protected]@communitymatrimony.com or call us at
[protected]

Regards,
Team Customer Service
communitymatrimony.com

Jun 02, 2020

Updated by Eshant Thakral I have written many compliants but no one is resolving it. Whenever I call customer care they said, we have taken your queries will reach out in 24 hours. No one reach out to me neither on email nor on phone. You can check my emails in your mailbox, I have given screenshots as well. Now marketing have stopped taking my calls because they are incapable to provide me services which they had committed. I have attached the screenshots here and they were attached in email as well. There are no manglik profiles in Delhi, I have not paid for few profiles. The offer they had committed Arora Matrimony ID + Bharat Matrimony ID not fulfilled till now. I just want my money back. I kindly request you to look at the case precisely and read my all emails, you can call me if you need more understanding