[Resolved]  Bharat Matrimony — fraud by bharatmatrimony

Hello Sir,

This is Roopa Ganguly on 24th of aug a lady named Kavita banarjee (bengali bharatmatrimony) called me someone who is your customer care representative and she told me that we have found 250 matches on our premium profile so plz upgrade your profile to U till marry so she guided me how to upgrade that and by the time we already discussed with her that we need 50L and above salaried person from india. And she agreed she told us that we already have matches sir. So we agreed to pay after we paid we were getting the same results as before so we called her again then she told us wait for 24hrs so we waited nothing happened then she started ignoring my calls not picking it up. So i called your customer care and complained abt her so she called me and rudely spoke to me that i[censored] want to complain do it nothing will happen and hand up my call. Then i called your customer care again they just use to say go to advance search and all .. and they all giving me US salary results if you convert it is lower salaried. I'm very disappointed with your service sir. As a advocate i'm so fedup and request u to see to my case and give me my refund back. Other wise i'll case against you this is so frustrating and i don't have that much of time. This is clearly fraud case as the lady gave us false commitments and also said she will refund us. And now she refuses to do so. Kindly reply i don't have any other options. Plz don't disappoint me or disturb me i request you. I want my refund back. As this is clearly a fraud case you committed something and after i've paid the amount you are not fulfilling it.
I hereby request you yo refund me my money or else i will have to unfortunately escalate this matter to higher authorities and other people.

Name - Roopa Ganguly
Profile id - B2577598
Recent Complain id - Bm21331360
Fraud representative name - Kavita Banarjee (bengali bharatmatrimony)