[Resolved]  Bharat Matrimony — fraudulent activity and fake offers and ripping off the customer-stay away

Apr 11, 2018

Updated by worriedcustomer You already tricked me to pay and put me in so much desperation and made me felt like I was absolutely cheated ( from[protected] Details).

In 2015: Your customer staff named Sankar Sahu called me one day offered me so many payment options on phone. I said I am not going to marry soon so I am not going to become a paid member soon. Then he came up with a new offer called "Till you marry". and clarified to me that I just need to pay 10000 Rs for 2 years and then just pay 1000 Rs each year after 2 years to keep my paid membership active .

In 2017: At the end of 2 year (23 rd month), your customer care people called me 2 times and told me that your membership is expiring and be a newly paid member for 6000 Rs for a year. I replied that I know what I need to pay after 2 year of "till you marry" option. Then your customer staff immediately cut the call abruptly with out a single word reply.
I came your chat live 2-3 times for the renewal "Till you marry". Your staff said they cant renew tby paying 1000 Rs.
Then I had sent a disappointment email (not in a harsh way) to you and finally you renewed after putting me in desperation for a month.

In 2018, , I mailed you (6 times) to renew after paying you. You didn't give any reply for emails for about (6 weeks) and put me in so much desperation and disappointment. Then finally I want to make to an end at least going to the consumer court to make you understand what is customers law in India works.
I had to send you an email couple of days back saying "I do take your approach as serious fraudulent act...so on" and you then renewed my membership that evening.

Could you please explain here how a "till you marry" offer given to a customer (2015) expires after 2 year.? Why you asked you customer staff to call me after 2017 and told me to become a new member by paying 6000 Rs and current one expires in a month?

and why your customer staff in chat live says they cant renew my offer after 2 years by paying 1000 Rs?

You would have done this fraudulent approach to so many poor customers who cant respond and follow it up. Many would have cheated this way.

All this incidents gave me the impression what I said in the previous review.