[Resolved]  Bharat Matrimony — Matrimony packages

Address:	110010
Website:	bharatmatrimony.com

This is an official complaint about the services I've received from this organisation.

So, what happened is I was a unpaid member of your site from last 5-6 months, so your people kept on calling us to be a part of paid membership so that we can get the match as per our requirement. Then I took membership on 18th April 2017 by making a payment of 11000/- by online.

An account manager was assigned to us, Her name is Pooja kapoor from the sarita vihar branch, Delhi. We had a complete discussion about our requirements and all so that that she can serve the services accordingly. She started giving us profiles, approx 13 profile she gave us but we didn't like even one. As we were not liking the services so she started ignoring us by not picking up the calls.

We tried calling on other numbers available on your website, so they tried conning with her and she said that I can not provide services to this member, hey informed us the same so we asked them for refund. So they told me that it can only be processed from pooja's end. So I asked them that she is not picking up the call so how am I supposed to contact us for the refund and I asked for the reason too for not picking up the calls, So the reply made me speechless. The statement she said was "WO NAHI BAT KARNA CHATI AAPSE ISLIYE NAI PICK KAR RAHI".

Is this the kind of services they provide to theircustomers??

After all this hassle, somehow I managed to get connected with her. There was another person who was involved in all this. His name is Kaushal Mishra, who was her senior. So, He committed me that I'll get the refund within a month, so I asked him that I cannot wait for this much time as I am the only earning person in my family and I have to take care of other things too so he told me that he will confirm me on saturday by 12 noon that if I can get the refund within a week.

So on saturday, 29th april I called them again, so he said that within a month only I'll be able to get it. And whn I asked for an email regarding this so firstly he sai that I'll get an email within next 2 hours. When I insisted him to send it right away then he changed the statement that he cannot send it today, He will send it on tuesday. When I asked him that if he is sure about this, so he again changed the statement that by tuesday he'll confirm that wheather I can get the refund or not. After that he'll send me an email. His manager also changed his statement 2-3 times (Harjot Talwar).

Please try and understand my situation, I want my refund. I AM A VERY UNHAPPY CUSTOMER.