[Resolved]  Bharat Matrimony — misguidance given by the staff ms. pooja working in bharat matrimony

Address:Bangalore, Karnataka
Website:www.bharatmatrimony.com

Myself siddesh h s working in cpwd mumbai. I had created a profile to search groom in bharat matrimony site (Id no. K1492734)... And my complaint is that.., ms. Pooja., one of the staff from bharat matrimony, bangalore had called me so many times and forced that i ll help u to search groom who can match your sister by consulting with them.. Even i told her that am working in central public works department i can't login to your site everyday & i can't search.., for that, she said.., i ll send mails and also whatsapp all the required details about groom..., no need to worry sir, am here, u just make payment & u have an exclusive offer also... By convincing in this way & by giving false statement, she made me to make payment.. Bharat matrimony has received (2 times) total amount of about 10, 000.. But no response i have received so far. After payment even single time they have not called and gave me any details regarding groom.. So please take up this complaint on urgent basis so as to avoid bharat matrimony staff making fools to the public and i expect my money ll be refunded as earlier as possible.., your co-operation in this regard is highly appreciated..,
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Jun 6, 2018
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Apr 24, 2018
Updated by siddesh h s
Profile created for my sister...
Verified Support
Apr 29, 2018
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your contact number immediately to [protected]@bharatmatrimony.com An executive from the customer care team will contact you to fully understand your concerns.

Please feel free to write to [protected]@bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com
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