[Resolved] Bharat Matrimony — most third class lost money

Chetla

from Kolkata, West Bengal

Address:

BARASAT, Kolkata, West Bengal

I take paid membership for 3 months then again renual my plan for 6 months as per their request. But after take plan realised it totally fraud company most of fake, duplicate profile, wrong information and i inform through mail almost 20 times. But not get proper response. Now i want to refund my mony which i have lost or extended my plan 30 days atlist any one. Because i have lost time, faith, effortable mony everything. Most most thirdclass service fraud. So my request before paid mony fully varified. The cal and request for paid member because their executive have terget regarding paid membership and after spend mony u don't get service which they told. So be alart before membership. My i'd is "b2194490" if my problem not solved i go consumer forum with all documents for legal action.

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Jun 28, 2019

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We have checked the attachments and found that the profiles "B2458104" and "B2469722" has not verified their phone number and hence we regret, if the member has not verified their phone number, they would not be able to access the profile and the profile will be temporarily blocked.

Hence, those profile will be not display in our site.

Basically this is a online service and we need supporting documents to validate your statement. Hence, we request you to kindly revert us with the exact screenshot and chat conversation, so that we can check and proceed further.

Further, regarding the receipt of fake profiles, we would like to inform you that we do monitor all the profiles while including it in our database and if we come across such profiles, we will immediately take necessary action against the profile.

Besides, we would like to keep you informed that, we do have our validation process where we do not check the integrity of the profile before addition to the database, only a basic content validation is performed to ensure that is there is no defamatory / blasphemous content.

Character verification and the profile verification has to be done by the interested members themselves.

We do suggest the members to check the opposite member's credentials using Trust Badges. Trust Badge is the symbol of Trust which makes your profile more Credible, Authentic and get more responses.

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com