[Resolved]  Bharat Matrimony — no matches visible after being a premium member!

Website:

mobile.sindhimatrimony.com

Hi,

This is regarding a profile i created few months back on bharat matrimony site.
Initially i used free services like just viewing the matches, later i used to get phone calls from delhi customer executives requesting to use paid services by convincing with the benefits, i got many such calls along with many promises to provide multiple services which they agreed will be provided instantly.
I finally decided to be a premium member.

One executive "deepak sharma" from delhi used to take followups on the same and he agreed he will be approachable for my queries or any issues i face to use the paid services.

Damn i didn't knew this was only until i did the payment.. He totally escaped after the transaction was done.. He started dodging my calls on the queries!!

My main issue is : i am not able to view any damn new matches / premium members / daily recommendations in the app... It simply comes out as a blank page with a message (Attached images).
I tried to narrow down or adjust the preferences but it doesn't give anything on the app.

I tried calling on help desk many times still they will just end up asking me to change preferences.
They have already wasted my 20 days out of 90 days membership..
I am so very disappointed with the services not at all being provided except the contact details which i can view but there is a lot of struggle to get the profile itsel[censored]nless you explicitly go change the filters and check "search"

Have a attached a snapshot of my bharat matrimony app home page which is actually a blank page!! Of no use!

Matrimony id : s345436
Membership plan : 3 months
Amount paid : 3000/-
I want my money back! It is simply getting wastesd in such false promises.. And i doubt if the contact numbers are real too! Cause i am hardly getting any calls or call backs..
Please take this complaint into consideration and call me on [protected] and kindly let me know the updates

Thanks