[Resolved]  Bharat Matrimony — not received of rs 800 as refund amount (nishant pandey (h7033007)

Address:Lucknow, Uttar Pradesh

Dear sir/ madam,
I became a paid member of your esteemed matrimonial site on 13.04.2018 through your employee mr. Ravi kant srivastava witha assurance that rs. 800.00 shall be refunded with in a week time from your making payment of rs. 3600.00 through online. It is regretted to note that more than 03 weeks have been passed but refunded amount has not been credited in my account as on date. For this i have requested to mr. Ravi so many times but despite of assurance every times nothing has been done. Email written by mr. Ravi kant srivastava dated 13.04.2018 is as from: ravi kant srivastava on fri, 13 apr 2018 16:59:08
To: "rakesh kumar pandey"
Dear member,
As discussed with ravi we will refund your inr 800 within 7 working days. At the time of online payment you have to pay
Inr3600.
Today offer : - you need to pay only inr3600 for classic package 3 month worth inr4500.
Feel free to call @ +91 [protected] for any clarification.
Regards,
Ravi kant
Team bharatmatrimony
Which is self explanatory. I request you to look into and do needful at the earliest please.
Thanking you,
Sincerely yours
Rakesh kumar pandey
Nishant pandey (H7033007
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Jun 13, 2018
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
May 12, 2018
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

We apologize for the unpleasant experience you had. We would like to inform you that the refund instruction for the amount of Rs.800.00 was successfully initiated from ourr end.

The reversed transaction shall reflect in your card account within seven business days.

Further, you are requested to kindly check with your card issuing bank on confirmation of the same.

We regret the delay if any, in crediting the refund.

Should you require any further clarifications or assistance, please do not hesitate to mail us at [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
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