[Resolved] Bharat Matrimony — Package renewal amount

Prabhakarmashetty

from Hyderabad, Telangana

Address:	600028
Website:	m.bharatmatrimony.com/mobwap/registration/register.php?gaact=&gasrc=

Last year when we have taken till u marry pack they said 1000 is the amount for renewal of this package now they are telling no way it is 6900. I called customer care multiple times but they also agreed that last year they said 1000 but now it is chamged. How come we need to pay. If the renewal package is chamged then the people who have taken this package after renewal amoung changed only will pay. Why we need to pay 6900?

They are only telling there were multiple complaints on this issue.

Please takd tge immediate action on this. We defenetly not recommend any one.

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Oct 12, 2016

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2016

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com

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Comments

rajesh.kksh

from Lucknow, Uttar Pradesh

Hello Bharat Matrimony Team,

I have the exact same issue as mentioned by Mr. Prabhakar. I called customer care multiple times but they insisted on the same amount of 6900 rupees last week. I don't know why they are harassing customers like this.

I submitted a separate complaint on this in this forum as well but absolutely no response since 4 days. This was not expected from a big wedding services provider as Bharat matrimony. Several people seem to be affected due to this. Highly disappointing.