Bharat Matrimony — Pathetic services and no refund given as per the promise!!

Address:Ahmedabad, Gujarat

I took my services 2 months back and I was promised to get a relationship manager from north who will show me the profiles meeting my criterias but I got somebody from mumbai whose name was Bharat who neither showed me the profiles meeting my criterias nor he would pick up my call. Later i told them to discontinue the services and asked them to refund the full amount as per the promise. The team didn't pay me the entire amount and I got a call from north by somebody named Deep who said he is a customer service manager which I later came to know he was not. He told me to try the services for 12-15 days and asked me to keep the cheque of partial amount on hold and promised me that I will get the complete amount refunded if I won't be satisfied with then given services and the same thing repeated by my new RM Meenu Lal and when I asked her and Deep to refund my money after 15days, he didn't respond well and I had to call from other numbers so that he would at least receive the call. The person had stopped replying to the texts as well and will give excuses every time. Later I said him I will complain so he said I will get a call from his senior which I for after a week and dat too after calling him again and again every day. Once I got a call, the person said I will receive the amount but he will let me know about the date and told me that he will inform in 72hours. Again, No response from anybody. Then I had to complaint and I got a call from Saurabh arora who is a customer service manager and said I won't get full amount since I don't have a documented proof which was quite astonishing. Later, for his knowledge I told I can prove it, if he will see the tagging done by so many people who told me to pay full refund but it was so strange when the person said there is no tagging done. What a System!!! I told him to barge the call and that is the second option, he told he will do an enquiry and will let me know and later my relationship manager told me to fill the refund form since I will get full refund which was suppose to be filled up by her. Now, nobody receives the call and it has been 2months that I am going through the pathetic services and didn't receive my money till today.
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Bharat Matrimony customer support has been notified about the posted complaint.
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Dear Sir,

We regret for the inconvenience caused to you.

Regarding the non-receipt of response from the RM, we regret that our service couldn't live up to the expectations.

We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

Please share with your registered Matrimony ID/Email ID and also your contact number, so that we can check and do the needful.

We assure you that we will definitely investigate this issue.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].

We value your association with Bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com
I hope I will get my own money back now and process of making fool will not be repeated.

Matri ID z H5558666, so you can check registered number and E Mail ID from there!!!
However, if any other information is needed, your team can call me.
Nothing has been done yet!! Is this the way I can get the refund?
Atleast update me with the current process and let me know when will I get my money back!!!
Dear Madam,

Regarding the non-receipt of refund, we are following up the same with our AssistedMatrimony team.

We have taken up your request and have accorded it top priority and are expressly working towards resolving it at the earliest.

Our team will be in track with you by updating our follow-up process and we will provide you a feasible solution shortly.

We request you to kindly bear with us in the interim. Your understanding and patience is highly appreciated.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@assistedmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com
No calls, nothing has been processed yet!! Really a money oriented company!!
No services given, no refund is given!!
really d worst company i have ever come across!!
Dear Madam,

we processed the reversal of the package cost
I have been promised to get d entire amount refunded by the end f dis month n m waiting!!
Again the same story!!
I got a mail from customer service manager Mr. Saurabh Arora that Rs.13000 will be refunded and now when I received a cheque, the amount was Rs.10000!!!
I dont understand how long can u people fool out of customers n do we have just one work to run after u guys for our money!!
Horrible experience!!
Sir recently i upgraded my account in bharat matrimony by paying rs 15000..now they are not responding to my calls or emails.


Matrimony id :H5743515

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