[Resolved]  Bharat Matrimony — payment deducted and profile blocked

I have 2 different profiles for 2 sisters in two different names and i enquired about the payment package for 1 specific profile and asked to send link to my messages. On opening the link i was routed through the payment page and made payment and highlighting the same to the team the next day both profiles are blocked.

I have made repeated calls and enquired about status they informed saying i have never called them from registered number except 2 mins ago.

On challenging them i have proofs i have called you to your company number they restated their words saying i called from different number in name of xyz

I want justice to my money paid. I don’t want their non sense services.

Just for money stating we are best service providers and snatching people’s money should be put behind bars.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Jul 2, 2019
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
May 31, 2019
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

We apologize for the unpleasant experience you had.Could you please send your Matrimony ID and contact number immediately to [protected]@bharatmatrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Service
Bharatmatrimony.com
May 31, 2019
Updated by Deevya.ca
Still issue not resolved inspite of taking to next level
Jun 04, 2019
Updated by Deevya.ca
No one is taking any action it’s almost 8 days I made payment.
Complaint comments 

Comments

Still issue not resolved in spite of taking it up to top level

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Matrimony
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    815
    Pending
    86
    Resolved
    435
    Bharat Matrimony Phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    Bharat Matrimony Address
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
    View all Bharat Matrimony contact information