[Resolved] Bharat Matrimony — Payment twice to upgrade id ksh275532

Surendrapratap singh

from Ahmadnagar, Maharashtra

Address:	400069
Website:	kshatriyamatrimony.com

Payment was deducted twice from my account at central bank of india of rs 8, 000/- through your swipe machine on[protected] at andheri, mumbai to upgrade the id ksh275532 registered at your end. First time it (Rs 8000/-) was paid at 06:35 pm through card swipe machine in your account, your manager mrs anita kunsa said that it was rejected, and offered to pay further. So it was again paid at 06:45 :47 pm.
My account pass book showing dedction twice of rs 8000/.
It was informed to manager mrs anita kunsa and mr raj kewat id 31742m [protected] were informed through sms on[protected] &[protected] and it was requested to refund rs 8000/- in my account.
Kindly verify and refund the additional amount rs.8000/-paid to you.
An early reply is also requested
From

(Surendra pratap singh)

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May 11, 2017

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Dec 10, 2016

Updated by Surendrapratap singh I am not recieving response from Bharat Matrimony.On Phoneit also is being chased but no response in reference to refund of the additional (two times) payment got made by the administration of Bharat Matrimony (by saying that first payment was rejected) to upgrade the ID No KSH275532.Please provide the further process to be followed in reference to the complaint. An early reply is awited.

Verified Support

Dec 13, 2016

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

An executive from the customer care team will contact you to fully understand your concerns.Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com

Dec 17, 2016

Updated by Surendrapratap singh No executive is responding from Bharat Matrimony, However more than 15 days has passed . It is matter of payment of Rs 8000 /-twice, from my Bank's account, instead of one time, through your swipe machine, as your manager Mrs Anita Kunsa, said that first was rejected while upgrading the Profile No 275532 on[protected] at 6:35PM. And then again swapped Rs 8000/-at 6:45 PM. So total amount Rs 16000/- has been paid instead of Rs 8000/- to be paid to upgrade the said profile. Mr Raj Kewat, your employee with ID No31742 M has swapped the card two times of Rs 8000/each time, through swipe-machine.
Please provide details of your process and refund the additional payment of Rs 8000/- taken by your office .An immediate response is required.

Dec 20, 2016

Updated by Surendrapratap singh No response received, reply is awaited.Send it at earliest.