[Resolved]  Bharat Matrimony — Profile deleted without our confirmation

Address:Tiruvannamalai, Tamil Nadu

Hi BharatMatrimony, I have noticed from the mail I received that, our profile M3122303 has been deleted without our notification. I would like to bring to your kind attention that, this is totally unprofessional that deleting profile without getting permission or without inform prior to the profile owner. I have received many mails saying ‘sparing a few minutes in talking with me’ but majority of those mails are sent without talking to me with the subject of ‘Special Offer exclusively for you from BharatMatrimony’ Please note that, the executives are sending such a mail just for their records which is not true. I do remember my last call with Mr.Vivek, I was told him clearly that there are few proposal going on. As your aware that, marriage is not like a fast food shop where it will happen in super fast. It has many stages to come across the final. I was recharged this profile more than 6 or 7 times but after recharge I never get an follow-up call like the way for requesting for recharge the profile to help the profile owner but due personal reason we didn’t renew for few months. but we faced a lot of tortures from the executives to force us to renew. I told them clearly that spending rs.3500 is just nothing for us but for personal reason we would like to renew after some time. But, they never give importance to our situation and their full intension is to make business by giving 100 no.of.calls. Because of few executives, I don’t like to blame the BharatMatrimony team and would like to continue our relationship with BharatMatrimony team. I kindly request you to please reopen the profile for us to continue our search to find the groom. Also, please send the details of latest offers available which has option to utilize the unused phone/sms options in additional to new offer. Thanks & Regards, M. Vasanth
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Aug 8, 2021
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
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Dear Mr. Vasanth,

We regret for the inconvenience caused to you.

Regarding the deletion of your profile without prior information, we apologize for the inconvenience caused to you.

We have checked and reactivated your profile. Please login to your profile and check the same.

Further, we have forwarded your ID to the concern person to provide you information about the offers available for your profile. Our team will get in touch with you in this regard.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].

We value your association with Bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com
Dear Mr. Vasanth,

We regret for the inconvenience caused to you.

Regarding the deletion of your profile without prior information, we apologize for the inconvenience caused to you.

We have checked and reactivated your profile. Please login to your profile and check the same.

Further, we have forwarded your ID to the concern person to provide you information about the offers available for your profile. Our team will get in touch with you in this regard.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].

We value your association with Bharatmatrimony.com

Regards,
Team Contact Center
Bharatmatrimony.com

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