[Resolved]  Bharat Matrimony — Reason for deleting my profile

Address:Kolkata, West Bengal, 700036
Website:www.bengalimatrimony.com

I registered in bengali matrimoni as narayan roy (B1751659) possibly six months back. From then on i used to get calls from your customer service requesting to purchase membership and i used to tell that i am not actively searching now when i will do i will purchase one. Recently, the frequency of calls surpassed all the limits and it was beyond my tolerance. Today one of the same customer support girl called me requesting the same, i already replied the same girl several times that i am not interested now. Today i just wanted it to be over and asked to delete my profile. The girl replied you can delete sir we can't. It was quite shameful and left a bad impression about your service, and the way you customer care executives are dealing with the clients are also substandard. I will never look back at your service and will never recommend anybody, such an bad experience.
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Jan 13, 2017
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2016
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

An executive from the customer care team will contact you to fully understand your concerns.Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
Complaint comments 

Comments

An executive from your team neethu had promised me to give 3 mths subscription along with 1 month free which comes to 4 months. But till now i havt got the extra 1mth
Ticket is also raised but no reply. Can anyone check on it & add the 1mth to my service?

There is a breach of contract
Fake promises provided
They cannot serve customer

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