[Resolved] Bharat Matrimony — regarding fake refund details

 
1 Review
 Sreepriya B on Jan 18, 2018
Sir,
My id e3291258
This is to inform you that inspite of repeated calls and request ma excess amout rs.5200/_wchich i paid on december 2017 as per the wrong direction of customercare executive binodini (Chenni office, binodini. Pradhan@bharatmatrimony.com) havnt refunded yet. Am sending ma bank statement attached. Pls do the needful.
Thanking you
Dr. Sreepriya
Complaint marked as Resolved Feb 21, 2018

Complaint Status


[Jan 18, 2018] Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Bharat Matrimony Customer Care's response, Jan 21, 2018
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your Matrimony Id and contact number immediately to wecare@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com
Verified Support
Bharat Matrimony Customer Care's response, Jan 21, 2018
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We regret to inform you that our concerned person had tried to contact you through phone, but it's not connecting.

We request you to kindly let us know the exact phone number and your convenient time, further we would like to inform you that the refund instruction for the amount of Rs.5200.00 has been successfully initiated from our end on 03/01/2018.

Further more, if the amount is not reflecting in your account from Bharatmatrimony.com please revert back with your bank statement copy till date so that we can check and do the needful without any further delay.

Should you require any further clarifications or assistance, please reply to us via email to helpdesk@bharatmatrimony.com or call us at[protected].
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    Bharat Matrimony - regarding fake refund details