[Resolved]  Bharat Matrimony — Regarding poor & unhappy service

Myself shradha mehrotra. I am registered in the punjabi matrimony from 15th of oct 2020 till 15th of jan 2021. It was 3 months supcription of goldpackage. My id is P1931540. I was continuosly getting calls from the relationship manager for package since the day i registered. I was given only 40 contacts in 3 months which was of no use. I paid rs2600 & they promised me you ill getpunjabi boys profiles from mumbai but i got other caste profiles like marathi, sindhi gujrati etc...mostly pref was given to punjabis. Nw my subcription is almost over. I have lost my money. They called me and now asking to buy the other package saying that it has 150 contacta again which cost more then 2600 rs. I cant effort the further cost. In this website boys add us & when we msg or call them thwy make excuses saying that i am busy will call u later & sorry i added you bymistake. Is this a valid reason for marraiges. I am unhappy with the services fake promoses by them even some contacts numbers provided are not working or does not recieve. I was completely cheated. Instead i would have purchased shadi.com subcription. They had brainwashed. lease help with the process of refund.
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Aug 8, 2021
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Jan 14, 2021
Updated by Shradha@123
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Verified Support
Jan 20, 2021
Bharat Matrimony Customer Care's response
Hi Shradha Mehrotra

Greetings from Matrimony.com!

We wish to clarify that the the matches you receive are based on the partner preference set by you on the profile. We request you to review the criteria to receive exact matches.

Further, as discussed over phone, we would like to inform you that the response you receive is at member's discretion. Once you have initiated the contact. we will be sending notifications to the members. We recommend that you wait a while till the member responds.

For further clarification, you can call us in our helpline number[protected].

Regards,
Customer Service
BharatMatrimony.com
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