[Resolved]  Bharat Matrimony — rude customer care executives

I had created my account on 27th of march and immediately next day i received a call from a customer care executive called mahalaxmi. She explained about the packs and i had told her to call evening. I couldn't pick the call because i was busy with work. She called me tody morning (29thmarch) and my sister spoke to her. I was really disappointed with the way she spoke my sister. My sister asked her to give sometime for the payment because its a huge amount for any middle class family. That lady said she ll deactivate the account and it would be a good thing if we deactivate the account. What kind of behaviour is this? Is this the way yoi treat your clients? This is how your service is? Within one day who is going to pay rs.5000. Very much disappointed and amgry on the way your company treat their clients. Uninstalling the app and deleting the account and definitely ill never refer your service to anyone.
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May 3, 2018
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2018
Bharat Matrimony Customer Care's response
Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com
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