[Resolved]  Bharat Matrimony — Service promised not received

Address:

Bhopal, Madhya Pradesh

My name is Divya Goyal. I have registered with Bharat Matrimony on 12-Dec-2014 with am amt of Rs 9500 for 5 months(Assisted ID: PR63457, BM\CBS ID: H5282587). While Registering Mr Chandan Kumar (Relationship Manager) (chandan02.[protected]@assistedmatrimony.com) told me that i will be getting 4 profiles per week . Also i will get the subscription of Aggrawal matrimony and Baniya Matrimony. But since 27-jan-2015 i have not recevied any profiles and the other two matrimony i was promised i never got any information. I tried to reach Mr Chandar Kumar but he started making excusses that he is in aa meeting or he didnt answer the call or someone else answer his cellphone and says that mr Kumar is busy and will call you back. on 13-feb-2014 after speaking with his Superior Mr Sanjay after calling atleast 15 times i was told that i will be getting the refund process information which i never got. I got a text message from Me Kumar stating that my relationship manager has been changed and the new manager Mr Mohit verma will contact you in an hour which never happened. In the mean time I tried to contact Ms Sonia Sehgal(sonia.[protected]@matrimony.com) but she also stoped answering the call. Today on 16-feb-2015 Mr kumar told me that refund can not be done and after a while he stated that the refund can be done but not the complete amount. I dont want the services and I want the refund of the amount . Please let me know the process of gettig the complete refund.