[Resolved]  Bharat Matrimony — Subscriptions

Address:Chennai, Tamil Nadu, 600119
Website:www.bharthmatrimony.com

The company frauds by not explaining the terms and conditions before making online payment. They automatically renew the subscriptions without getting approval from the authorized person. If the auto renewal will be done if we use credit or we are nri it should be informed and explained by the company. How can they use auto renewal will be done in terms and conditions section? How auto renewal will be the terms and condition? This is the option that customer has to choose. By default during payment the option has been checked. This shouldn't be the case. By default the auto renewal option should be unchecked and it shouldn't be part of terms and conditions also
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Aug 25, 2017
Complaint marked as Resolved 
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2017
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your matrimony Id and contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com
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    Bharat Matrimony Phone
    +91 81 4499 8877 (India)
    +44 20 3608 0267 (UK)
    +1 818 688 3593 (USA/Canada)
    Bharat Matrimony Address
    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
    View all Bharat Matrimony contact information