[Resolved] Bharat Matrimony — unauthorised debit from my credit card

Arathy Anjush

from Mumbai, Maharashtra

Address:

Sreehari Prayar North oachira, 690547

I have created a profile (E4852784) for my friend on july 2019 (For three months rs 4300/-) and paid the membership fee online by using my credit card. Now on september 07th 2019 without any intimation /information bharat matrimony debited my credit card rs 4300/-without my consent. Please credit back the amount to my account immediately.
Yours faithfully, arathy

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Oct 26, 2019

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Sep 22, 2019

Updated by Arathy Anjush Not resolved

Verified Support

Sep 23, 2019

Bharat Matrimony Customer Care's response Dear Member,

We regret for the inconvenience caused to you.

This is with reference to your mail dated 22/09/2019, regarding the refund of auto renewal payment charged towards the Matrimony ID E4852784

We would like to confirm that, refund instruction for the amount of Rs.4300.00 has been successfully initiated from our end on 22/09/2019.

The reversed transaction will reflect in your card within seven business days.

Further, we request to check with your card issuing bank for the confirmation.

We solicit your cooperation with Bharatmatrimony.com

Should you require further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com

Regards,
Team Customer Service
Bharatmatrimony.com