[Resolved] Bharat Matrimony — Very bad service from Bharat Matrimony. Worst experience | |||
Very much disappointed with the service of Bharat Matrimony. We were not getting profiles according to our preferences hence when spoken to one of your customer care person yesterday, he denied to reveal his name. But spoke in a bad manner and assaulted me.He spoke vulger to me, thinking I am the profile person and asked for personal number, and he will share his.He threatened me saying the profile photo will be morphed. This type of service was never expected from Bharat Matrimony. I no more feel secured to keep my daughters profile in your portal. On similar lines, the person who coordinated with me to book the profile and upgrade to Gold, her name is Meenakshi from Bangalore. When I called her to assist me for some help, she said she cannot help and started to become rude and started to use vulgar language against me( She used the F word). She directly said she cannot assist me as she has better works to do than helping us. We have recorded the conversation and we are ready to post it on any social media. And definitely this is not the kind of treatment we expected. Who so ever is reading this, you know that this is a very sensitive matter for anyone searching for a bride or a groom. Highly disappointed with the worst service provided by Meenakshi. Hence I have requested for a refund. The person who spoke to me, whose name was not mentioned- his phone number is mentioned. Please check. [protected]- this contact number was taken from the BM app. Why is Bharth matrimony publishing wrong contact number???? Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Verified Support May 17, 2021 Bharat Matrimony Customer Care's response Hello Sabitha, Greetings from Bharatmatrimony.com We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. We request you to write to us with your matrimony ID to [protected]@bharatmatrimony.com, so that we can reach you and help you out on these issues. Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected]. For live help chat please visit http://www.bharatmatrimony.com/live-help.php Regards, Customer Service - Bharatmatrimony.com | |||
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+91 81 4499 8877 (India)
+44 20 3608 0267 (UK)
+1 818 688 3593 (USA/Canada)
No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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For my preference I get 60 profiles.but can view only 5 user contacts, when we call customer care will tell to send sms, for which no one will respond.