Bharat Petroleum [BPCL] — bharat gas cylinder

Address:

411015

My Bharat Gas Consumer Number is 31656036

I have taken connection from Maruti Bharat Gas, Tingre Nagar, Pune. I have booked request for refilling my Gas Cylinder on Monday. Till Friday I am following with this agency for refilling of my Gas Cylinder but every day they gave me assurance that today it will come, today it will come.

When today I fed up with this and asked for Bharat Gas Customer Care head number they denied to provide the same. More over today they told me that your connection is transferred to some other agency which I was not informed or intimated. As a consumer I have full right to know that if my connection being transferred to some other agency, it is duty of that agency to at least keep me in loop so that I am aware of this.

But this agency instead of apologies this they are saying it is not their duty to inform us and it is the duty of other agency to inform us regarding this.

Here I have two complaints -
1. Since last 5 days I am following with Maruti Bharat Gas agency for refilling my Gas Cylinder but every time they giving excuse of today today. Their today is still not come. As as customer I am suffering.
2. They directly changed my Gas agency without informing or intimating me and now when I complained for issue no 1 they are telling your agency is changed and connect with other agency. This is clear lack of responsibility on the port of agency. Bharat Gas company should penalize them for providing such a bad service to customer and there by spoiling image of Bharat Gas company.

I am not at all satisfied with the above service of Bharat Gas agency.

Hoping for some action on this from Bharat Gas Company side.