Bharat Petroleum [BPCL] — bharat gas not delivered since 20 days

Address:

411033

On 09/10/2019 i booked my lpg cylinder through your android application and online paid the amount. It's been 20 days but still now i didn't get my cylinder. Every time i asked my distributor cooking aid and they said it will deliver soon but still i didn't know when they will deliver. Is this how your distributors work? Didn't they have their control over their distributors? Didn't they check whether it's delivered or not? And what is the benefit to book online and pay the price in advance? Isn't it much more convenient to wait and pay the amount on delivery time? It's a disgusting experience from your side.

Please look into this matter and i'm waiting for your response.
Complaint no: 4916116
Regards
Mangesh