Bharat Petroleum [BPCL] — BPCL refund not received

I tried to book a gas cylinder on Hello BPCL app on 14th july 2021. I made payment using Amazon pay upi. After making payment successfully, my order got failed on BPCL app. Its been more than 3 months, I have not been received my amount (Rs 853) yet. I have complained about this on BPCL customer care number many times, still I have not received any refund. Please help me to get my money.
Consumer no. 12694
Consumer name - Sanjeev Kumar Saxena
Registered Mobile no. - [protected]
Bank Reference ID :[protected]
Transaction status - success
Bank - SBI
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Refund not received
Hello I booked cylinder in hello BPCL app on 18/08/2022 and I paid through phone UPI mode payment got aborted amount deducted from my account in BPCL app it's showing refund success but still I didn't receive my amount to my account
My registered mobile number -[protected]
Name Ravichandran
Customer id[protected]

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