Bharat Petroleum [BPCL] — Cheating taking place at HP petrol pump at Nehru Nagar Bhopal

Address:

Bhopal, Madhya Pradesh, 462003

Dear HP Team,
I am Ankush Gupta. I live in Nehru Nagar Bhopal. There is a HP petrol station within 100 meters from Nehru nagar square. Now my complaint is that the staff at this petrol pump every time tries to cheat its customers. I have been visiting this petrol pump for the past one year and every time it tries to cheat me in some way or the other.

Recent example is that on 22nd Feb, i asked fill my scooter with Rs 200 worth of petrol. He started filling and stopped at 60 and advised me to fill for Rs 240. I asked him to do so. Now, I noticed he started at Rs60 and he stopped at Rs 180 saying that Rs 60 earlier and Rs 180 now totalling Rs 240. Now I protested and asked them to empty my scooter's tank and then measure the petrol. After some time they agreed to fill petrol for Rs 60 more.

Now, this type of cheating happens every time I visit the petrol pump.

Other complaint is that there is always no attendant present at the air filling machine. Every time people have to ask other attendant to fill the air but they refuse or don't pay attention.

I have even seen drunk staff getting into argument with the customers.

This type of service is bringing a bad name to your company.

I have also noticed that due to this type of cheating taking place at your petrol pump, majority of the people go to Indian Oil petrol pump which is just 300 meters away from yours.

Please take suitable steps to stop this type of malpractice and it is causing a great deal of trouble to your customers.