Bharat Petroleum [BPCL] — complaint about sree balaji gas agency for cheating

Address:

Chennai, Tamil Nadu, 600001

I am s. S. M jasmine begum. My customer number is 50317702. I'm customer of bharat petroleum from 2008 and customer of sree balaji gas agency from 2009. When i am booking gas cylinder every time the delivering person asking rs.100 extra. I was complaint about this to sree balaji agency many time. But they replied me to give extra money rs.50 without taking any action. I felt unsatisfied so i asked to get transfer from bharat to indane gas. They said cannot get transferred. Then i called consumer of bharat and they said i can transfer the cylinder to indane. I went to sree balaji gas agency and explained them that head office said i can transfer to indane. Gas agency take documents from me by telling transfer but then they fill as surrender. They cheated me as i'm not well educated. I asked for transfer but they make it as surrender without my knowledge. So i kindly request you to take action for making me to get my cylinders back and you should investigate about that gas agency secretly for asking extra money like this to others and take severe action on that agency. We had complaint many more times but there is no response from your side. So we will approached consumer court about this issue and we have to face many stress due to your service so you will give compensate of 2 lakhs for our stress.