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Bharat Petroleum [BPCL] — Cylinder not delivered still in online showing as delivered

Consumer No:- 35615
Sir bharat gas system automatically booked a cylinder for which I haven't received cylinder but in online it's showing delivered( the distributors have sold my subsidy cylinder illegally to someone) . So I complained to bpcl email through complaint no: #04013918 and case reference no. #04023007. But haven't rectified it yet in online.
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    Bharat Petroleum [BPCL]
    Customer Care Service
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    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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