Bharat Petroleum [BPCL] — kyc document submission

SudiptaRoy86

Address:

21 Nanda Ram Sen Street kolkata 700005, Sovabazar, PS SHAYMPUKUR, PO HATKHOLA, Kolkata, West Bengal, 700005

My grandfather (Saroj Kumar mondal) has a LPG connection with consumer number 10702.
This ID has been blocked due to KYC document. When I contacted the distributer (Cookling) they asked for the ADHAAR CARD submission, however due to the health issue of Mr. S K MONDAL, his card was not issued as the retina scan was unsuccessful.
I can willingly submit other KYC documents like Voter card or Ration card, however they asked to surrender the connection.
Please advice the further course of action.

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Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.