Bharat Petroleum [BPCL] — made payment for booked cylinder. but showing payment failure

Address:Thiruppuvanam

Have booked bharat gas lpg cylinder on 20-april-2020 and made payment using upi on cc avenue portal. Amount of rs 842 was deducted from my account but is showed payment status: failure. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account.

My order reference id 10553
Refill id [protected]

Kindly help in getting a refund of money deducted on online payment.
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    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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