Bharat Petroleum [BPCL] — Money deducted but booking not done

I tried to book gas cylinder on Bharat petroleum app payed the amount via bhim UPI
Amount got deducted after it shows unable to process failure
even the Booking not done
still didn't get refund and staff was being rude said it's not their fault how do I get my money back now
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    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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