Bharat Petroleum [BPCL] — no access to lodge complaint.

Address:

122001

Dear sir/ma'am

I would like to lodge a complaint against bharat gas distributor (Madhu gas service) due to his lethargic and irresponsibility attitude towards taking his job.

Today (25 nov 17) i went there to update my new address and contact no. Firstly the response was extremely poor seemed like they are only to take booking rest all they are least interested. I have given them aadhar card photo copy and had requested them to update it along with new contact no. But they did only half of part and updated only address.

Now for this when i decided to contact to distributor (The no. On my online portal) then a lady picked up and said that the no. Belongs to her only and madhu gas service has nothing to do with it and this is not the first instance she has faced it. She used to get n no. S of calls from n no. Of people since last two years and she keep on replying same to all. For this she has also lodged a complaint against distributor to bharat gas but no one has ever turned back with a resolution.

Moreover, as my contact to distributor through the contact no. Has failed, so i decided to lodge a complaint through online mode and strangely the complaints portal does not work actually. (Please refer screen shots).

Lastly, i found no way out except to call customer care but it was an horrible experience, they do not provide resolution neither turn around time for anything till when it will be fixed hence there is no confirmation and certainty about it.

Please do the needful and take this as not a human error because it's a blunder and havoc that you guys have been doing by harassing customer and testing his/her patience.

Please refer screenshots.

Regards,
Pankaj singh