Bharat Petroleum [BPCL] — non credit of lpg subsidy

Address:

Mumbai City, Maharashtra, 400615

In jan., 2018 subsidy is not credited because npci is showing aadhar inactive.
I have checked with bank and gas distributor and both have confirmed aadhar is duly registered. They do not know reason for npci showing account inactive. They also do not give any solution.
There is no reply on customer care no of npci.
My lpg con no is 20016052, thane.
Please give me solution.