Bharat Petroleum [BPCL] — overcharged by delivery boy

Address:

Ernakulam, Kerala, 682305

Hi,
I had to face difficulties with my gas agency, vyrelil gas agencies, tripunithura. My consumer number is v12837 and contact number is [protected].

I have booked to refill my cylinder. The booking reference no is 13562 and the invoce is 19402/ 04.05.18. The paying amount is rs 660.00. As per this i should pay only rs640.00 only but the delivery boy forcefully charged me rs660.00 and told us that the rate is for transportation charge. I did not argued and paid him rs660 but he issued me the bill of rs640 only. The remaining rs20 seems to be his personal delivery charge.

As per the meeting held in ernakulam district collect orate, kakkanad, bpcl authorities has told us [mythri residence association mamala] that till sasthamugal we have to pay only the gas charge but the delivery boy forcefully to pay me as transportation charge.

This is not the first time. This has become their daily habbit. Earlier people used to give tip as per their comfort but now this has become mandatory for the consumer here as personal delivery rate and if any person refuse then they start arguments which later turns into fight. I dont want to be part of any type of corruption and raising my voice here seeking your help to stop this. We have discussed this matter with vyrellil gas agencies autority but there is no response.

I am already paying too much for cylinder which is out of my budget. Every month the rate is increasing and we are suffering due to this. I want my rs20 back. It is my hard earned money.

It is very interesting that the office no of vyrellil gas agencies has not been attending when we are calling them [2779766, 2785683, 2784690]. It is not a good habit.

Hope your quick response and help in this regard.

Thanks
Geogie peter