Bharat Petroleum [BPCL] — service deficiency...

Address:

605602

Greetings
I would like to place a complaint about the petrol bunk operating by ar dhamodhar mudiyilar and co. At trichy trunk road in villupuram town, tamil nadu. Today evening at about 5.30pm i went to that bunk to fill nitrogen air to my two wheeler. No staff was available at the nitrogen machine to help me with it, and the machine is not user friendly to operate. None of the vendors helped me with it even though they were seeing my inconvenience of operating it. I was standing there for about ten mins at last a vendor came i requested him to fill air for me in my vehicle but he deliberately said me that no air is there in the wheel so the machine could not fill it. I don't understand the logic reason behind it. I said him that i came in by riding the vehicle and once the wheel was connected to the machine the air was sulked and the wheel was deflated. He deliberately refused to fill air to my vehicle and i was forced to take my vehicle from the bunk by walk.in this connection i lodge the following complaint:

Why a vendor was not appointed for that machine.
Is there and reason to fill the air by the customer itself.
I feel it is a pure service deficiency
I asked for the complaint book to write to a complaint but the staff refused to give it.
There is no display board depicting whom to complaint.

I request you to reply for my complaints with in seven days
Sreeraamulu villupuram