Bharat Petroleum [BPCL] — subsidy amount not received for the last one year

Address:

673633

Now my connection is from bpcl. I transferred my ioc connection from kalpetta to calicut in december 2015. From october 2016 onwards the gas subsidy amount is not being credited to my bank account. When i checked online it amounts to nearly rs 2000/- but not credited to my obc acccount
When i contacted the agency @ [protected] and customer care @[protected], they repeatedly instruct me to link my aadhaar with bank. I have already linked both my accounts with aadhar. Recently i have given my second bank account number (Canara) to the gas agency. But it is observed that they have not changed the bank account, so that the subsidy amount goes to the new account.
Hence i humbly request your kind self to direct the concerned to settle the issue at the earliest.