Bharat Petroleum [BPCL] — subsidy not received since 01 year & 9 month

Address:

411028

Dear sir/madam, my self amol kumbhar reg mob [protected] with your distributor samidha gas agency hadapsar pune — received refilled cylinder on sep for which i received the bill of rs. 655/-, i paid in cash. But till date i have not received subsidy amount in my account which details and aadhar no., i have already provided to your distributor,

I mistakenly denied subsidy from app i ask agency that they told it will in after 365 days but today 625 day completed i have not received yet. Why?