Bharat Sanchar Nigam [BSNL] — Against BSNL employee

Address:

Ward no.5 , Meghraj Pugalia, Kalu bass , Shri Dungargarh, Bikaner - 331803

I am right now living in a town . I took a broadband connection as i am working from my home. I didn't know about the online services of BSNL so I contacted bsnl employee and ask him to provide me the broadband services . Earlier my plan was of 899 later on I told him after 2 months to change the plan and provide me the cheaper plan of 599 or 799. He told me that he has changed my plan and converted it into 599/- plan . even after he provided me the information that he has changed my plan I was severely getting the bills which were nearly 950/- so I called him and ask him about the bill. He told me that he will check and let me know, since last 3 months I am calling him again and again and I am asking him about the high price in bill .He is providing me the incorrect information and he told me again and again that he has changed my plan, but yesterday on 12th of august 2022 I called the customer care executive of BSNL and he told me that still my plan hasn't been changed and it is still of 899 . So since yesterday I am calling him again and again and telling him to visit me and let me know about the bill as I have to shift to my workplace but he isn't visiting me and he isn't giving me the information I want to file a complain against him for providing me the wrong information for misleading me. to this the image of the BSNL broadband company is getting wrong and according to me they are a cheater.