Bharat Sanchar Nigam [BSNL] — bill payment debited

Hello,

My bsnl postpaid number [protected]
From jammu, last month i have done my payment of inr 627 through online bsnl app, payment debited from my account but transaction shows failed that time, i approach my bank and they checked and ask me payment goes successfully to zaak e-payment services who are bsnl payment portal and they give me trxn id - zp5a4e[protected]
Bsnl can check this id from zaak e-payment
My number is also out of service please check this issue asap because customer care not taking my complaint. My contact number is [protected]

Thank you