Bharat Sanchar Nigam [BSNL] — Poor service

Address:

Dehradun, Uttarakhand, 248007

I am writing this complaint against the services provided by BSNL Landline and Broadband in my area (Premnagar, Dehradun), since I had no other option left. I registered an online complaint against my non-functional LL and BB connection, Phone number[protected], on 09 Jan 2017 ( Docket number UTR/CO/2017/42). Since then starting from 10 Jan 2017, I have been constantly calling the concerned persons, (SDE premnagar, US pander and the DM) everyday. The SDE kept on ignoring my calls on regular basis. After numerous calls and requests they repaired the Landline connection on 16 Jan 2017, and the broadband connection is still not functional as on date. Everyday the concerned authorities give one or other excuses saying the problem it will be fixed soon.

With reference to the above I would like to request the concerned authorities sitting at the channel above to find a solution for my grievance and kindly take strict actions against the people involved/working in the area.
At the same time, I would request to kindly allow a rebate of appropriate amount on my bill for the period on which the services were not provided.

Thanking you,

Capt S Sreejith
Mob: [protected]
LL:[protected]not functional on most days)