Bharat Sanchar Nigam [BSNL] — bsnl - broadband modem fraud by bsnl employee

Address:	Bengaluru
Website:	BSNL

I had applied online, for bsnl broadband connection.
Immediately i got a call from a bsnl employee and she explained me about the broadband plan details.. And when i chose a plan and confirmed to subscribe for bsnl broadband, she asked me to pay rs, 2500.
I asked why.. She told me that it is mandatory charges towards modem and service charge.
She told the modem costs 2200rs and 300rs was the service charge.
And told me that she would immediately send me the receipt for it.
And when i agreed to pay, she sent me a personal number and asked me to pay through phonepe upi.. I got a little suspicious and asked her that why i should pay to a personal number.. She told me that, since my account with bsnl was not yet created, i have to pay like this.. And she told me after you pay we will set up an account and in future you can make payments through, payment links provided by bsnl.
Since this was my first experience with bsnl, i thought this is how it works and agreed to pay.. But i asked her to confirm her identity and hence she sent me a photo of her bsnl id-card through whatsapp.

I felt it is okay and i made the payment of rs, 2500 to through phonepe to the number sent to me by her..

After this she sent me a photo of the receipt..
I was expecting an official text msg or a receipt through e-mail, but she had sent me a photo of a fake receipt.

I decided to wait and see what happens next..

Then the next day i received the modem.. She had sent it through a courier service..
I received a beetel 777vr1 modem.

Then a bsnl technician came to my home to make the installation.. Since i was suspicious with all this modem thing.. I explained everything to the technician and it was he who made it all clear..
The bsnl technician told me that the beetel 777vr1, which the lady had sent was a very cheap one and he told me that i could have got a very good quality modem like dp-link for the price of 2500rs which i had paid to the lady.. And he also told me that it is not at all mandatory to buy the modem from bsnl to get the broadband connection.. It was only optional and he told me that i could have bought the modem from outside..
Also he told me that there is no service charge of 300rs to be paid and he told me that she has made a fool out of me..

He told that i will have to pay only for installation and it would be included with the first month’s bill.. So this service charge of 300rs which the lady had made me pay was a big lie..

After this the installation was done and i immediately checked the price of beetel 777vr1 modem on internet and found it on amazon and it was less than 1000rs..

So to conclude.. This lady who is a bsnl employee has made me pay 2500rupees towards a modem which costs only 1000rupees.
She had mislead me, a new customer by telling that it is mandatory to buy the modem from bsnl and has charged me 2500rs for a modem which is less than 1000rs..

After this, i decided to make a complaint seeking refund.. And hence i called the customer care, only to know that, it is the worst customer care service ever..
I had to continuously call them 3 times..
First a lady picked up, i explained her everything.. She purposely cut the call when i told her to take the complaint..
Then i immediately called back the customer care.. Somebody received and didn’t talk..
I cut the call, called them again.. Now a guy received it and started talking sarcastically and he told that he cannot take the complaint and he told that he was there only to explain the plans and he was laughing when he told this.. Such a worst people.. I asked him to connect me to his manager, but he told he cannot do that and he asked me to go visit a bsnl office nearby if i want to complain and he just cut the call..!
This is how a bsnl customer care operates!

I want my money back.. I want a refund from that lady or from bsnl.. Coz she is representing bsnl..
I have her id card and her number and also the screenshots of the whatsapp conversation, which i can submit.. I need justice.

It’s a fraud! Doesn’t 1500rupees have any value? It does to me.
And what about this bitter experience with bsnl? A government company.. Shouldn’t we trust the government?
How will people trust the government services when it is filled with these corrupt employees?