Bharat Sanchar Nigam [BSNL] — BSNL FTTH Not installed however Bill generated from BSNL for the same

Address:VPO Rithoj gurgaon

Date of incident : 9/10/2020
client : BSNL gurgaon
Connection no : [protected]
Description : BSNL FTTH broadband connection never installed and however bill generated from BSNL. Even internet connection from broadband is not working in my area for others from years. Though I applied for BSNL connection in the month of Aug 2020. However it was never installed and not working since then. Do not know how it was activated and who is using it. Secondly whenever there is new connection, here must be communication from vendor or BSNL to client to make sure about the status of connection, which is missing in the process. It is serious matter of fraud which vendors are committing. kindly help me to sort this out and bill needs to be reverted back as i have not used any service from BSNL and there is no connection from BNSL at my home for which I will pay. Broadband connection if it is not there in my area on what basis connections are sold to customers, since technically BSNL knows upto which area it is fibre network is in working condition.
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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I booked for bsnl FTTH 599 Plan Fibre connection on 6.10.2021. But so far installation of modem not done. But bill for rs. 1120 recd from BSNL. Please help

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