Bharat Sanchar Nigam [BSNL] — Cancellation of BSNL Landline after Non Resolution of Issue(Phone Dead)

I have been a BSNL Kolkata customer for more than 2 decades but sadly, the standard of BSNL support has deteriorated significantly hence I want to permanently discontinue my landline connection.

I have raised multiple complaints for my Landline since it has not been working since January 2020 but till now there is no resolution to the tickets raised by me. For your information, I have attached all the complaint numbers below. I have been paying for all these months without being able to make a single call from my landline. I was even so hopeful on BSNL that I also requested for a broadband connection but I should have known better that the request would never be catered.

Hence after so many months o[censored]seless payments to your organization without availing the bare minimum facility of calls, I have decided to stop any further payments for my landline connection. This is a formal email to let you know that I am not willing to carry on the service and would not be paying anymore for a useless cause.

Complaints or Service Requests raised:
[protected]
[protected]
[protected]

Regards,
S.R. Chakraborty
Retd. SBI Employee