Bharat Sanchar Nigam [BSNL] — Customer care not caring about my issue

Address:

Raichur, Karnataka, 584115

On 20th may 2017 i called up customer care regarding offers of data plans, the customer care executive suggested me a plan of rs. 333 which gives 3 gb data everyday for 3 months and i was told to activate it by sending the msg to activate and i should be having the minimum main balance of rs.333. So i recharged my mobile. Then i tried to activate by sending the msg but i m getting the reply "subsription unsuccessful kindly call customer care" i called the customer care and explained the executive told me the format of sending the msg which i was told earlier by the previous executive and which i did typed the same and the call disconnected. I tried resending several times but in vain, i again called customer care n spoke with the executive he told me remove sim card and insert after some time and try and disconnected, i tried the same but no use i m still getting "subscription unsuccessful kindly call cust care". After getting tired of calling cust care and trying whole day. I tried again on 21st i called cust care an executive again repeated the same and told me to do the same as previous, i told him i ve tried all i have said but still i couldn't then the executive said it's the only procedure to activate the plan by msging so i told him i couldn't the he said he coins do anything abt the issue i told connect my call to ur senior authority so i can can talk to em then he said ok then kept me waiting for 15 mins and then the call gets disconnected automatically. Then again i called the customer care and the executive named "monish" took my call and i told him the same then he ignorantly denied to solve the issue even though i told him to connect my call to his senior authority he disconnected the call. So basically no one taking responsibility to solve the issue. It's so much mental stress and ordeal to deal with such people who are so ignorant, irresponsible wasting our time and money.