Bharat Sanchar Nigam [BSNL] — extremely slow broadband speed

Address:380008

It's been so many years we have been using bsnl broadband service. Currently we are subscribe to 10 mbps combo plan and we are paying 1630rs./month. As per our plan speed should be 10 mbps and we are getting negligible speed. We did complain in the bsnl office they came and checked also, but response from the company fellow was not good and he told that also, how much ever you will try it wont give enough speed because the number of connections from same hub is way to high to deliver actual speed as per plan.

I have also attached snap shot of speed test by ookla, which shows 0.06mbps download speed.

We want to resolve this problem as in our area everybody is facing the same problem.
+3 photos
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Aug 10, 2018
Updated by freny shah
Now it's been two months.
They do not have courtesy to reply to their customers.
Aug 10, 2018
Updated by freny shah
Now it's been two months.
They do not have courtesy to reply to their customers.
Aug 10, 2018
Updated by freny shah
Now it's been two months.
They do not have courtesy to reply to their customers.
Complaint comments 

Comments

BSNL Customer Care satisfaction is just 1%.
They are not even responsible to reply to their customer.

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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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