Bharat Sanchar Nigam [Bsnl] — failed online prepaid mobile recharge

Sir,

I have done a dilkhollebolstv_349, stv recharge of amount rs.349/- for mobile number [protected] through bsnl portal.

I choose internet banking for the payment mode and billdesk as payment gateway.

At the end of payment it says billdesk gateway error and the stv offer has not been credited to the corresponding mobile number.

But the amount rs.349/- has been deducted from my bank account.

So please look into this issue and refund me the amount.

Please find the below details for your reference

1) payment method : internet banking - hdfc netbanking

2) transactionid : qhdf[protected]

3) payment gateway : bsnl billdesk

4) transaction date : 14 may 2019