[Resolved] Bharat Sanchar Nigam [BSNL] — Frustrating customer service
on Oct 10, 2020
I am Shyamali Basu Mallick using BSNL postpaid number [protected]. Outgoing calls in this number closed for long days Complaint No. 1J[protected] but I have already cleared my last payment due Month of August-2020 which has been cleared on 24/09/2020. I have called BSNL customer care executives twice after the docket but they failed to answer me. I have re-complained again to the BSNL Grievance Cell where the docket number KOL / CO / 2020/13744 but nothing happened. I have informed BSNL_KOTD on 06/10/2020 and BSNLCorporate on 07/10/2020 through my Twitter account but I didn't get any reply from them. As usual BSNL have sent bills for the month of September-2020 though I didn't get any service from them. Sir, why should I pay the current bill amount without getting any service from BSNL. I humbly request you to please look into this matter and do the needful.
I have re-complained again to the BSNL Grievance Cell on 10/10/2020 where the docket number KOL/CO/2020/13957
Complaint marked as Resolved Oct 16, 2020
After long days of harasment the problem solved.
[Oct 13, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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