Show menu
Close
FAQ FAQ Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Bharat Sanchar Nigam [BSNL] — Frustrating customer service

I am Shyamali Basu Mallick using BSNL postpaid number [protected]. Outgoing calls in this number closed for long days Complaint No. 1J[protected] but I have already cleared my last payment due Month of August-2020 which has been cleared on 24/09/2020. I have called BSNL customer care executives twice after the docket but they failed to answer me. I have re-complained again to the BSNL Grievance Cell where the docket number KOL / CO / 2020/13744 but nothing happened. I have informed BSNL_KOTD on 06/10/2020 and BSNLCorporate on 07/10/2020 through my Twitter account but I didn't get any reply from them. As usual BSNL have sent bills for the month of September-2020 though I didn't get any service from them. Sir, why should I pay the current bill amount without getting any service from BSNL. I humbly request you to please look into this matter and do the needful.

I have re-complained again to the BSNL Grievance Cell on 10/10/2020 where the docket number KOL/CO/2020/13957

Frustrating customer service
Frustrating customer service
Frustrating customer service
Frustrating customer service
Frustrating customer service
Frustrating customer service
ADVERTISEMENT
Complaint marked as Resolved Oct 16, 2020
After long days of harasment the problem solved.

Complaint Status


[Oct 13, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Updated by rajabasumallick Oct 16, 2020
BSNL, a disgusting service provider. I am ([protected]) out of outgoing service for long days. I have done lots of complaints in customer care (1J[protected]), bsnl grievance cell (KOL / CO / 2020/13744 and KOL/CO/2020/13957) as well as consumercomplaints.in and also they are not bother about any complaint in their twitter account (@BSNL_KOTD and @BSNLCorporate). Should I continue with BSNL as a postpaid customer? If they are bound to harass the customers then do not expect any positive feedback from any customer. I want to surrender my postpaid connection with immediate effect as I don't want to continue with such type of nonsense.

Updated by rajabasumallick Oct 16, 2020
Problem solved after long days.
Complaint comments  Add a Comment     Updated: ShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    53%
    Complaints
    11320
    Pending
    0
    Resolved
    5946
    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
    ADVERTISEMENT