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Bharat Sanchar Nigam [BSNL] — I didn't get UPC number

I need to PORT my mobile number from BSNL to other network. I send lots of messages to 1900 like 12 times and I got this reply from BSNL (Request for UPC for your mobile no. xxxxxxxxxx could not be processed. Please retry after some time). Please solve this problem. Thank you.
I didn
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May 21, 2021

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Bharat Sanchar Nigam [BSNL]
    Customer Care Service
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    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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